FAQ

Shipping costs are calculated at checkout based on your location, order size, weight, and chosen shipping method. We use Australia Post’s rates (Postage Assessment Calculator) for accurate pricing. Our products are currently being manufactured overseas, and we expect them to arrive at our business location by June 2025. Once we receive the products, we will begin processing and shipping orders. You will receive a tracking number once your order has shipped. We appreciate your patience and will keep you updated on shipping timelines as soon as the products are available. International orders may be subject to import duties or taxes set by the destination country. These charges are the customer’s responsibility—please check with your local customs office for details.

We aim to dispatch orders within 1 business day, though it may take up to 5 business days during busy periods and warehouse volume. Delivery times depend on your selected shipping method: Within Australia Standard Mail Delivery (AusPost) Registered: 1-6 business days Express Post (AusPost) Registered: Next business day (within network) Rest of the World International Air Mail (AusPost) Registered: 5-20 business days International shipments may experience delays due to customs processing. Tracking information will be provided when available. Once the package arrives in your country, it will be handed over to your local postal service for final delivery. Delivery times may vary by country. If you're in the area, you can choose Click & Collect and pick up your order from Docklands or West Melbourne!

Preordering ensures you secure your favorite designs before they sell out! We provide estimated shipping dates, and while rare delays can happen due to production or logistics (AusPost shipping), we’ll always keep you updated. Your order will be our priority, and we’ll make sure it reaches you as soon as possible.

We want you to love your purchase, and we carefully inspect each product before shipping. However, if you receive a faulty product, we will be happy to assist you with a return or exchange. Please note that we do not accept returns or exchanges for a change of mind. To ensure your return or exchange request is accepted, please videotape yourself before opening the shipping box. Additionally, you will need to provide the receipt for your order. Possible faults include but not limited to: Scarves: Loose stitching Notebooks: Damaged binding Socks: Holes or tears in the fabric Temporary Tattoo Stickers: Incorrect designs compared to your order Please refer to our Terms and Conditions for further details on our return and exchange policy. If you receive a faulty product, contact us at theoneeyedmuse.customercare@gmail.com to initiate the return process.

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