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Terms & Conditions

Returns & Exchanges – Terms & Conditions

At The One-Eyed Muse, we take great care in crafting and inspecting our products to ensure they meet our quality standards. However, if you receive a faulty product, we will gladly assist you with a return or exchange. Please read the following terms carefully before submitting a request.

1. Eligibility for Returns & Exchanges

  • We do not accept returns or exchanges for change of mind, so please choose carefully before purchasing.

  • To qualify for a return or exchange, the item must have a manufacturing defect or damage upon arrival.

  • To ensure your claim is valid, you must record a video of yourself unboxing the package before opening the product. This helps verify the condition upon arrival.

  • A receipt or proof of purchase is required for all return/exchange requests.

2. Faults Covered Under Our Policy

We accept returns or exchanges for the following defects:

  • Scarves: Loose stitching.

  • Notebooks: Damaged binding.

  • Socks: Holes or tears that are present before use.

  • Temporary Tattoo Stickers: Incorrect designs compared to the order placed.

Please note that minor variations in print color, fabric texture, or packaging due to manufacturing differences are not considered defects.

3. Return & Exchange Process

1. ​Contact Us – Email theoneeyedmuse.customercare@gmail.com within 7 days of receiving your order, including:

  • ​Your order number

  • Clear photos or video evidence of the issue

  • A brief description of the problem​

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2. ​Approval & Instructions – Once approved, we will provide return instructions. Items must be sent back in original condition and packaging.

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3. Resolution – Upon receiving and inspecting the return, we will:

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Replace the faulty item with a new one at no additional product cost. However, as a small business, we kindly ask that customers cover the shipping cost for the replacement. We truly wish we could do more, but nearly all our resources go into creating the best possible products for you. 💛

4. Non-Returnable Items

·         Change of mind – Once an order is placed, we are unable to offer returns or exchanges simply because you changed your mind. Please choose carefully! 💛

·         Opened or used products – Items that have been worn, washed, or used in any way cannot be returned. (Example: socks that have been tried on, scarves that have been worn, or tattoos that have been peeled from their backing.)

·         Custom or commissioned artworks – Due to their personalised nature, custom portraits, calligraphy, and made-to-order pieces are final sale.

·         Minor variations – Our products are produced by a carefully chosen manufacturer, following strict quality standards. While we aim for consistency, marginal differences in color, texture, or print alignment may occur from what is displayed online. This is due to the nature of fabrics, print techniques and digital screen capabilities on various devices. Fabric weight and thickness varies depending on the garments used. These do not affect the functionality or beauty of the product but add to its unique character.

·         Incorrect storage or care damage – We cannot accept returns for items damaged due to improper storage or incorrect washing. Please follow care instructions carefully!

·         Time limit exceeded – We kindly ask that any return or exchange requests be made within 7 days of receiving your order. This helps us assist you as quickly as possible and ensures we can resolve any issues while keeping things fair for all customers. If you need help, don’t hesitate to reach out—we’re happy to assist! 😊

·         Sale & Discounted Items – Items purchased at a discounted price, during sales, or with promotional codes are final sale and cannot be returned or exchanged unless they are faulty.

·          Bundle Packs – Bundle packs are sold as a complete set and must be returned in full if there is an issue. We do not accept partial returns or exchanges for individual items within a bundle.

5. Refund Policy

Refunds will only be issued if:

  • The product is deemed defective and cannot be replaced.

  • The order is lost in transit and cannot be recovered.

  • A return request is approved by our team based on the above criteria.

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Refunds will be processed within 14 business days after receiving the returned item.

6. Contact Information

For all return or exchange inquiries, please email theoneeyedmuse.customercare@gmail.com with your order number and proof of issue. Our team is happy to assist you!

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